Ordering and Shipping

ordering and shipping

 
 

THANK YOU! for purchasing something from our store. Your support goes directly to our project and maintaining our platform of underrepresented artists.

SHIPPING:

Our pre-order processing time frame is 16 days. Our in stock orders are processed within 3-4 business days. If your pre-order is taking longer to produce for unexpected events (manufacturing, weather, etc.), we will contact you with any updates. Once your order is shipped, you will receive an email and a tracking number if your shipping comes with tracking. If any order exceeds the above days please contact us at aurora@thebettys.com with your order number and we’ll look into it.

REFUNDS & EXCHANGES

refunds or exchanges may be made only in the case of shop error (i.e., you have been sent the wrong item or your item is faulty upon arrival) and are issued on a case-by-case basis.  shipping costs are non refundable.

Any other questions about your order please send an email to aurora@thebettys.com